FAQ
I have a problem with merchandise, who do I contact?
Email: customersupport@moonbug.com
Hours: Monday through Friday, 9 am to 5 pm EST
We typically respond to emails within 1 – 3 business days of receipt.
If ordering an international order is there importation tax?
As we ship to over 100 countries, we, unfortunately, cannot know which countries do and do not have importation tax. Please check your country's policies and taxes before placing your order.
Who is Moonbug?
CoComelon is now part of the Moonbug Family which means he'll be able to make even more videos, competitions and shows!Moonbug is a global entertainment company that creates and distributes inspiring and engaging stories to expand kids’ worlds and minds. You can read about other Moonbug shows here!
Download Activity Sheet for A Case of the Whys Presented by Netflix's Ada Twist
CoComelon Showcase T&Cs
You can find our full terms and conditions here.
CoComelon Bumper Car T&Cs
You can find your terms and conditions here.